Website care plans

The internet is now the first place a prospective customer will look when searching for products and services, so your website is now one of the most crucial parts of your business.

Your website needs to be up and running smoothly 24 hours a day, 7 days a week. Our Care packages are in place to give you peace of mind knowing that your website is working like clockwork, is regularly backed-up, has the latest security updates and is running smoothly with no interruptions.

Your website is a piece of software – and as you know, in the world of software nothing stays the same for very long. Think of your website as a newly decorated home. You don’t just leave it alone for the next few years expecting it to stay pristine and brand new. You need to clean, vacuum, dust and wash as you don’t want visitors to come into your dusty, smelly, unclean house, just as you don’t want potential clients to visit your website only to find it’s slow to load, aspects don’t work anymore or it’s completely down and they can’t access it. Which will ultimately lose you clients and money.

Hacking is becoming much more commonplace making yours and your clients personal information vulnerable. This, along with the introduction of the new Data Protection Act (GDPR) coming into force in May 2018, means keeping your software up-to-date with the latest security prevention is a must. Your website needs protection!

With this in mind we offer three care plan options, designed to give you peace of mind.

Care plan options

Care1

£99 per month

Our Care1 plan is ideal if you want general small updates and greater security.

 

Includes the following benefits:

  • Regular software updates ensuring your website is up to date
  • Security monitoring to keep the hackers at bay
  • Secure SSL certificate included
  • Constant monitoring to ensure that your site is always available
  • Daily backups of your website
  • Premium ticket assistance – 24hrs response time
  • One session* per month of minor website updates**

Care2

£154.99 per month

Our Care2 plan is ideal if you want faster ticket response times, frequent small updates and greater security.

Includes the following benefits:

  • Regular software updates ensuring your website is up to date
  • Security monitoring to keep the hackers at bay
  • Secure SSL certificate included
  • Constant monitoring to ensure that your site is always available
  • Daily backups of your website
  • Premium support ticket assistance – 12-24hrs response time
  • One session* per week of minor website updates**

Care3

£254.99 per month

Our Care3 plan is ideal if you want faster ticket response times, unlimited small updates, greater security AND a monthly email marketing campaign.

 

Includes the following benefits:

  • One email marketing campaign design and send
  • Regular software updates ensuring your website is up to date
  • Security monitoring to keep any nasty intruders out
  • Secure SSL certificate included
  • Constant monitoring to ensure that your site is always available
  • Daily and weekly backups of your website
  • Superior support ticket assistance – response time usually within 1hr
  • Unlimited minor website updates**

SSL Certificate

£150 per year

An SSL certificate is a digital certificate that authenticates the identity of a website and encrypts any information sent to the server. Not only does it make your website more secure and trustworthy, it will also help with your search engine rankings.

Includes the following benefits:

  • Secure private information (https://)
  • SHA-2 and 2048-bit encryption
  • Browser padlock
  • Boost conversion rates
  • Boost trust
  • Simple, fast set-up
  • Rank higher in Google
  • Avoid browser warnings

Website hosting options

Basic Hosting

£4.99 per month

 

The first years Basic hosting plan is included as standard with all our website templates.

Includes the following benefits:

  • Monthly backups of your website
  • High quality hosting
  • Support ticket assistance – within 3 working days response time

Advanced Hosting

£14.99 per month

 

If you just want superior quality hosting, weekly backups and regular software updates then the Advanced Hosting plan is ideal for you.

Includes the following benefits:

  • Regular software updates ensuring your website is up to date
  • Weekly backups of your website
  • Superior quality hosting
  • Support ticket assistance – 1-2 working days response time

Notes

* One Session – This is typically a one hour session

** Minor website updates – These are any tasks that take less than 30 minutes to complete. These typically include, simple text changes, image updates, adding client testimonials, adding products or updating staff profiles. 

We don’t sell these plans on a contract basis. You are free to cancel the care plan at any time. We sell the plans on a subscription basis and they need to be paid monthly in advance.

If you are buying the care plan separately to a website then the subscription will start as soon as you order your plan. If you are buying the care plan as part of a website package then the subscription will start as soon as we launch your new website.

Contact us for any more information regarding our care plans

In IWD we found a partner who cut through all the bull

Ron Blechner

Director, Star Group

Get Started

If you have a project you would like us to look at, tell us about it.